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XO Interactive releases “Contact Center On-Demand” a SIP-based, highly scalable and feature rich virtual ACD to deliver telephony infrastructure for client contact centers and At-Home agents alike.   [learn more]

XO Interactive announces a technology partnership with RightNow Technologies to combine Contact Center On-Demand with RightNow Service™ and deliver this feature-rich and highly scalable solution under a single agreement.  [learn more]

 

Be Proactive

Contacting your customers at the right time reduces service costs, increases revenue and enhances long-term customer value.  Studies also show it improves the overall customer experience.  The next level of service excellence comes by giving your customers control. [learn more]


 

Turn On Flexibility

Our solutions deliver the latest in VoiceXML IVR technology with speech engine flexibility.  In order to provide the most comprehensive capabilities, we extended our services to include enterprise queuing & routing, customer interaction management and a robust and highly scalable SIP-based virtual ACD.  Whether you choose a full outsourcing relationship or desire to augment or enhance your existing infrastructure, you’ll appreciate our flexibility, performance and quality.  [learn more]

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