Genesys (www.genesyslab.com) an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, visit www.genesyslab.com or the industry blog at www.betterinteractions.com




  
RightNow Technologies is the leading on demand CRM company focusing on customer service. RightNow improves the effectiveness of service and support operations with easy-to-implement technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results. XO Interactive and Right Now Technologies have teamed to provide customers with a cost-effective pre-integrated multi-channel customer service solution that offers fast deployment with minimal up front capital expenditures. For further information, visit www.rightnow.com


 


Metaphor Solutions, Inc. is a leading provider of speech application packages and custom speech applications for voice self service. Metaphor offers one of the largest portfolios of packaged IVR applications available with powerful web configuration tools, flexible integration and deployment options with a comprehensive end-to-end reporting database. Metaphor’s extensive development and management tools enable the highest level of service quality for end-users. The applications are deployed on standards-based Voice XML infrastructure using TDM or IP based connectivity. For more information visit them at http://www.metaphorivr.com


 


Pactolus Communications Software, Inc., is devoted to providing telecommunications carriers and service providers with innovative solutions that drive down their cost of delivering enhanced subscriber services…while enhancing their flexibility. Their breakthrough IP service solutions offer a next-generation approach to delivering enhanced services that simply gives service providers a tremendous competitive advantage.


 


Founded in 1997, Sonus Networks, Inc. is a leading provider of wireless and wireline voice over IP (VoIP) and multimedia infrastructure solutions for carriers, PTTs, ISPs, cable companies, CLECs and next-generation service providers. Deployed worldwide in some of the most demanding, large-scale environments, Sonus products enable residential and business voice over broadband (VoBB), wireless voice and multimedia, trunking and tandem switching, carrier interconnection and enhanced services.


 


Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Their technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about.





Since 1996, Working Solutions has provided customer service excellence by offering technology solutions and an educated, experienced, and motivated remote agent workforce. Our ability to listen to our clients and our knowledgeable management team enables them to create the right solution to meet the needs of their clients and the marketplace. The Working Solutions concept is relatively simple: take the traditional “bricks and mortar” call center and open the recruiting pool to the “world.”





MultiVision, formed in 2002, develops robust software solutions and offers a rich set of integration services. XO Interactive selected MultiVision to provide integration and implementation services relating to the 1 to 1 proactive communications capabilities featured in Proactive Concierge, a feature reach, customer-driven software platform. MultiVision has established a formidable reputation as an innovator in software development focusing on database integration to feed communication event triggers, consumer preferences and the logging / reporting requirements of enterprise clients when deploying this leading technology. Based in Toronto Canada, MultiVision works seamlessly as an integrated partner with XO Interactive to ensure XO Interactive clients receive exceptional implementation and service delivery.