XO Interactive releases “Contact
Center On-Demand” a SIP-based, highly scalable and feature rich
virtual ACD to deliver telephony infrastructure for client
contact centers and At-Home agents alike.
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XO Interactive announces a technology
partnership with RightNow Technologies to combine Contact Center
On-Demand with RightNow Service™ and deliver this feature-rich
and highly scalable solution under a single agreement.
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Two Experts…Unlimited Possibilities
Genesys and XO Interactive have a strategic relationship resulting in the most robust & feature-rich self-service,
contact center and home-agent solutions in the industry.
XO Interactive provides Enterprise Voice Managed Services (EVMS)
by combining managed services from its carrier-class data centers and unparalleled IP network
with the industry-leading software for Customer Interaction Management, CTI, SIP Telephony and VoiceXML Self-Service.
The EVMS value proposition consists of:
Eliminating costs related to equipment, network support and technology upgrades
Deployment flexibility spanning complete, partial, component and disaster service
Providing a dedicated solution scaled to meet your capacity requirements with virtual extensibility to meet unexpected volume surges
Full client control of application development, testing and provisioning
Uniformity of VoiceXML applications across premises and hosted delivery platforms as well as inbound and outbound solutions
Real-time port visibility and control via a dedicated control console
Leveraging proven operational expertise to deliver uninterrupted voice services
Up-time assurance guarantees and rigorous service level agreements
For greater technical detail, select any of the following downloads:
