XO Interactive releases “Contact
Center On-Demand” a SIP-based, highly scalable and feature rich
virtual ACD to deliver telephony infrastructure for client
contact centers and At-Home agents alike.
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XO Interactive announces a technology
partnership with RightNow Technologies to combine Contact Center
On-Demand with RightNow Service™ and deliver this feature-rich
and highly scalable solution under a single agreement.
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Answer: To Avoid Paying More, Getting Less and Waiting Longer...
Help you avoid:
One-time Costs:
Infrastructure - Primary & Redundant Data Center
Hardware (Application, Network, Hot Swap, Geo-redundant)
Software
Ground-up Application Development, Testing and Deployment
Personnel Hiring and Training
Project Management and Ramp-up of Personnel
Excess Capacity Build Out
On-going Costs:
Fully Loaded Costs Associated To Technicians, Engineering, Operations, 7x24x365 Support and Management
Hardware Maintenance
Hardware & System Software Upgrades
Software Maintenance and Upgrades
Data Center Power
Monthly Data Center Disaster Recovery Testing
Capacity Planning
Support Center (incl. Technical Help Desk, HR, Management Overhead, Service Tools, ACD Allocation and SLAs)
While Delivering:
Voice XML Self Service Based on Genesys Industry-Leading Platform
Enterprise Customer Interaction Management From Genesys
Virtual Contact Center: Scaled to Tens of Thousands of Seats, Supporting Centers & At-Home Agents and Based on Genesys SIP Server
Complete Enterprise Client Control
Extensive Reporting
Unsurpassed Reliability
Flexible Relationships: Full Managed Services, Partial Managed Services, Disaster Services and Hosted-to-Premises-to Hosted Migration Paths
